Read our success stories, told by those who matter most to us… our customers. In their own words, these testimonials serve as a testament to our dedication, reliability, and the unwavering commitment we have towards our clients.
“As a result of a short-medium business need in our Volkswagen Division that led me to engage with the team at Retain, it was immediately clear they were extremely well-positioned to support our business.
The quality in customer engagement, appointment quality, volume, performance reporting and the essential aspect of compliance with FCA & GDPR control was all exemplary.
It was abundantly clear that they had a well-established process, systems and an operation that really had covered all bases and their attention to such detail instilled me with complete confidence in their operation.
The results were also a testament to the excellent job that the Retain team provided. They firmly remain my first port of call whenever we need additional support.
Great business & great people to deal with too!”
“Triumph engaged with the Retain team in early 2021 as we needed to find a robust, consistent finance renewals solution which addressed the resourcing challenges faced by our dealers following Covid's impact on dealer staffing levels. Proactive contact with our customer base at the end of existing finance contracts, and identifying early-change opportunities, were luxuries which most of our network could not afford to dedicate resource to in the short term.
Retain stepped in and offered Triumph Motorcycles a compelling, effective solution combining high-quality outbound calling, effective call quality tracking, and a customer-centric approach which focuses on the best outcomes for our Triumph riders - all supported by a high-quality Dashboard platform which ensures that we always remain GDPR-Compliant. Anytime-available call recordings, detailed note-taking functionality, and strong Retain - to-dealer communications all combined to produce a genuinely high-quality retention programme run by professionals who are dedicated to helping our customers upgrade their motorbikes at the appropriate time in their contracts.
We are delighted to be working closely with the Retain team on developing and growing our joint programme, to the benefit of our customers and Triumph dealerships, UK-wide.”
“I am very happy to recommend Retain in providing fantastic support in ensuring proper appointments based upon the Equity positions of customers in the ownership period. The team are all highly skilled in ensuring productive client meetings where the best solution for the customer can be established.
The Retain team can also look at targets and available stock to ensure a proper flow of customer interactions in order to achieve the OEM target set.
I would have no hesitation in recommending the services provided by Retain.”
To ReFer another business to Retain, simply email us HERE and ask for your unique ReFerral Code. All our existing customers have one. This code is yours to share with businesses you wish to ReFer us to. When they submit a purchase order and quote your ReFerral Code, you will receive 10% of what they spend as a monthly reduction in your bill, each month for 3 months.
If you wish to ReFer a dealership or OEM to Retain, its easy. Just email us HERE and we will send you a ReFerral Code by return that can be shared with the businesses you wish to ReFer. When they submit their purchase order with us, you will receive 10% cashback on what the new business spends, per month, for 3 months.
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Authorised and regulated by the Financial Conduct Authority FCA Number 943786
