At Retain Automotive we provide unparalleled support proactively engaging the end customer at key points in the customer journey. With a deep understanding of the automotive landscape, we drive engagement delivering a platform for an enhanced dealership sales performance.
Retention marketing that delivers renewals customers to your dealership.
Through our deep understanding of automotive and the customer journey we can quickly unlock profit in your business.
Discover the Difference Proactive Customer Contact can make for your Business
Our dedicated team is committed to enhancing customer relationships through strategic and personalised outreach efforts, ensuring that every interaction leaves a lasting impression. With our expertise, we bridge the gap between automotive businesses and their customers, fostering loyalty, satisfaction, and trust.
Let us Retain your Customers, so you can focus on Growing Your Business
If you do not foster loyalty amongst your customer base, it will continually cost you to stand still rather than grow your business. Nurture your existing customers instead, and your business will continue to thrive, - they provide repeat custom allowing you to acquire new sales. Retention marketing can also improve the customer lifetime value (CLV) meaning retained customers become more profitable over time as you up-sell and cross-sell additional products to them.
Low Cost, High Return
When it comes to retention marketing, ReForm is a successful low-cost, high-return, retention marketing solution from Retain that focuses on your renewals customers. Working seamlessly as part of your team, we engage your customers at key stages in their finance agreement. We screen and qualify the prospect whilst adhering to strict FCA regulations and compliance laws.
Customer Diarised Appointments Delivered Quickly
ReForm then fills your dealership diary with renewals appointments ready for your sales team to convert. Our ReForm dashboard is accessible by your dealership staff so you can see who has been contacted and the current status.
ReLoop gives dealerships a second chance to capture previously ‘lost’ sales.
Capturing all opportunities is the epitome of efficiency & sustainability.
Need A Second Chance To Convert? You’re In The Right Place
NEW FOR 2024! - ReLoop from Retain can ensure all opportunities delivered have been maximised for full effect. If, during ReForm some leads did not convert during appointment, ReLoop gives dealerships a second chance at a sale. ReLoop just as its name suggests, ‘ReLoops’ the customer back into the sales funnel. We contact the customer after their dealership visit and follow-up, ensuring they get reappointed and feedback on their experience.
Gathering Actionable Insight For Long-Term Success
The feedback ReLoop gathers can be invaluable to dealerships and provides actionable, data-driven insight to improve the customer journey, ensuring best practice with processes followed and more sales made. Delivered via a real-time dashboard to give up-to-the-minute information.
A Must-Have for Ambitious Sales Teams
ReLoop can also be used as a stand-alone product and can provide a bespoke follow-up and reappointment service. It is the ultimate retention marketing tool for high efficiency and high return yet with a low cost base. Its a must-have service for aspirational sales teams.
ReLoop can be offered at 3 different service levels, - ReLoop Visibility, ReLoop Essential and ReLoop Insight. No matter what ReLoop level you need, we can help you achieve your goals.
When you need a sales boost ReAct event marketing gets to work.
Boost your dealership’s bottom line, with a ReAct event.
Boost Your Sales
ReAct is a immediate solution for dealerships who are looking to boost their sales. A go-to tool that can re-energise sales teams, and enable the attainment of sales goals.
High Return, Low Cost
Like all Retain products, ReAct can deliver a high return on investment for low cost. Either booked as a stand-alone happening, or a regular series of sales uplifting, ReAct delivers every time.
Meet Your Goals
Use ReAct to give a sales boost, maximise new plate sales, and exceed new model launch targets, whatever your sales goals, ReAct can ensure you meet them.
Know Your Strategy
Want to use ReAct to continually bolster your sales efforts? We can work on your current finance book, and show you what a 3%, 4% or even 5% retention strategy looks like, and how ReAct can be deployed to help you meet your targets.
A popular ReAct event is our 50 more for 24’. We will deliver 50 pre-qualified, customer, face-to-face appointments for you, of those that are ready to convert to sale. It’s really that simple.
We manage your manufacturer finance leads. Giving you a healthy scorecard.
ReConnect manages your mandatory OEM leads .
The Solution That Manages Manufacturer Finance Leads for Retailers
ReConnect is the retention marketing programme that manages the finance leads given to the retailer, by the automotive manufacturer. Under the ReConnect programme Retain manages these leads delivering the associated outbound calling and information retrieval, allowing the leads to be added into the live sales pipeline and appointed to retailers.
Ensuring You Meet Your Compliance Target
We work with the manufacturer database, delivering outbound calling and screening and appointing prospects. All our calls are FCA compliant and can be tracked by the OEM. We report on the percentage of leads contacted, and the percentage of leads appointed. We log those results with the brand owner, for your performance scorecard.
We Manage Suppressions
If we find there are any unsuitable leads within your list, - where you may have already contacted the prospect for example, we can manage and list them as suppressions to be revisited at a later date.
We up-skill your team, for a better sales performance.
ReVolution: Sales and Marketing Training for Dealership Staff.
Discover What Revolution Can Do For You
Revolution from Retain is the commercial training programme that equips your marketing and sales teams with the skills that enables them to deliver an improved sales performance when it comes to both renewals and retention.
Motivate to Win
By instilling the confidence and specific know-how we can significantly increase performance amongst your team ensuring your are fully equipped to hit challenging targets. Retain ensures your team unlock useful automotive marketing skills and learn how to deploy them to drive their sales funnel. We cover everything, the customer journey, the sales funnel, prospects, customers, and renewals. As well as the operational aspects of running your own renewals programmes.
Low Cost, High Return
ReVolution is a successful low-cost, high-return, automotive training solution, that forms a bedrock for commercial success.
Training That Works For You
We offer a wide range of training courses, starting from just £199 per person. All attendees who pass the course are certified by us and are awarded the appropriate certification.
We foster customer loyalty from your Motability customers.
and therefore help you retain your Motability customer segment.
UKs Motability Scheme Grows Year-on-Year
With over 670,000 members the UKs Motability scheme makes up an important customer segment for UK retailers.
Getting the Motability Driver Back Into Your Lease Funnel
Working with the Motability scheme itself, ReOrder will first contact, then bring your renewal Motability customers back into the lease funnel, month-on-month delivering a stream of appointed customers to your dealership ready for you to convert.
Grow your business
What if we told you it was possible to significantly reduce your customer churn, that it was possible for your sales executives to focus on nurturing new customers for vehicles sales, - that, in effect, you could GROW YOUR BUSINESS.
It all starts with your retention strategy…..
Retain Automotive Ltd, 37 Station Road, Harleston, IP20 9ES Tel: 01379 777 333 Email: contact@retain.group
Copyright 2024 Retain Automotive Limited Company No: SC583676 Authorised and regulated by the Financial Conduct Authority FCA Number 943786
